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Help & Advice Centre

Need help or advice on your drainage? Browse through the topics below to find the answer to your problem. Or if its an emergency, call us on 0800 859 5953 and our friendly team will be happy to help.

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What’s In Our Water?

Water is one of the purest things you can think of. It makes up such a large percentage of our body and we need it so desperately that we can barely go a day without it. But what you might not realise is that it isn’t simply H2O – there are many other things you might find in your water. Some of these things occur naturally depending on where your water is sourced from, and some are added  for health reasons. Very rarely are there any harmful elements added to our water, so let’s take a look at the most common…

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The Most Common Toilet Faults

The humble toilet is the quiet hero of the home, offering a way to quickly, cleanly and discreetly dispose of human waste – without them we’d have some serious issues. Despite being such a vital part of the home the toilet is not indestructible. There are plenty of perplexing ways in which your toilet can develop a fault, leaving you in something of a bind. While most situations will warrant a visit from a trusted, qualified technician, it’s always helpful to know what is going wrong in your toilet when a fault develops. Take a look at some of the most…

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10 Things You Shouldn’t Put Down Your Drain

Our drains and sewer systems are mostly out of sight and usually out of mind. We view them as a convenient place to pour the things we don’t want but they are not the indestructible waste chutes we think them to be. There are some items which will damage your drainage system, either blocking it, breaking it or simply making it less efficient at what it should do. In this article we’re going to list the things you definitely shouldn’t be putting down your kitchen sink or flushing away in your toilet. #1 Nappies Like so many of the items you’ll…

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What Happens To The Water That Goes Down My Drains?

Many people won’t give a second thought about where the water goes when it’s flushed down the drains. It’s simply not something we ever learn about or get taught explicitly, but it can be interesting to learn where it goes, how it makes it back into rivers and how you can help the process too.   There are many stages involved in getting wastewater back into a usable, clean state, and you might be surprised at just how much effort is involved in transforming what you put down your drains. Flushed Away At the very beginning of the process, the water…

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Why Drain Clearing is Essential in a ‘Hard’ Water Area

If you live in an area with ‘hard’ water, the chances are you’ll already be aware of the signs. Whether you’ve noticed a white residue on the inside of your kettle, clothes that feel stiff or scratchy after washing or an unpleasant, sticky feeling on your skin after showering, hard water leaves visible evidence which can affect aspects of your daily life. However, what you are unable to see is the build-up of deposits inside your water pipes, drains and appliances which could, if left untreated, cause problems which will be costly to remedy in the future. What is ‘hard’ water?…

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1st Call’s SAFEcontractor Membership

At 1st Call Drain Clearance we are dedicated to providing professional, safe and efficient services for all our customers. We always strive to achieve the best results in our work and part of that includes working to uphold standards set for the industry. Now, following a thorough assessment, we are proud to announce that we have continued our Safecontractor membership. This membership – which we have now held since 2010 – means we are part of an approved list of contractors for the drain clearance industry, providing you with peace of mind when looking for a safe, professional drainage company. Regardless…

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When Is Drain Excavation Necessary?

The short answer to that question is – when you have absolutely no other option! Drain excavation is a complex task, needs careful safety monitoring and can be costly, so it should be used only as a last resort and only if the drainage problem is so severe that other methods are not feasible or have failed. What is drainage excavation and why would you need it? Drain excavation involves physically digging a hole or trench to the drainage in need of attention, with the possibility of damaging whatever is above the problem area. Sometimes a drainage problem is so severe…

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How To Avoid Common Winter Drainage Problems

The winter months are now most certainly upon us and we’ll be seeing the temperature dropping below zero on a more frequent basis. During this time our pipes and drainage systems are all vulnerable so you’ll want to keep your system working to its optimum and ensure no faults occur. If you do have a fault it can be both costly and unpleasant, leaving you without the use of certain taps and systems in your house at the worst possible time. To help you avoid common winter drainage problems we’ve got a few handy tips for you to take into consideration….

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Leave us a Review!

1st Call Drain Clearance have just created an account with Reviews.co.uk – this means that if you’ve used our services in the past, you can let us know how we did. Whether we solved a simple drain blockage for you, or had to fully excavate or re-line your drains, then we’d love to hear your feedback. Likewise, if you have an ongoing maintenance service contract with us then it would be great to find out how satisfied you are with our service. It’s really quick and easy, so why not leave us a review right now? Just click the big ‘Write A…

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A Complete Guide to CCTV Drain Surveys

We are frequently asked what the most common elements or what the process of a CCTV drain survey entails. To help out with any questions you may have before you pick up the phone we’ve compiled these into a helpful infographic. For more in depth information you can also read our written guide found here.

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