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Help & Advice Centre

Need help or advice on your drainage? Browse through the topics below to find the answer to your problem. Or if its an emergency, call us on 0800 859 5953 and our friendly team will be happy to help.

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How can I tell if my toilets and sinks are becoming blocked?

If you’re worried that your sinks or toilets aren’t draining effectively anymore, you should look at how quickly the water is draining off. If it is taking longer than it did before, a blockage may be forming in your pipes. Likewise, if water bubbles up out of other drains when you drain water off elsewhere in the property. If a smell is emanating from your drains, this is also a sign that your drains could be blocked.

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I have a blocked drain: how can you help?

First of all, when you call us with a drain query our expert team will talk you through the issue and determine whether or not you need further assistance. Then, a member of our specialist team can visit your property and carry out a CCTV drain survey to identify any issues with your drains. We will then use specialist equipment to unblock your sinks and toilets.

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Can I pour oil, fat or grease down my sink?

You should never pour oil, fat or grease down a drain. For instance, while cooking bacon the fat and oil in the frying pan is liquified, but once it cools it will solidify. If it is poured down the drain, it will inevitably clog your drain once enough of it builds up.

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Why does water bubble up from my shower when I flush the toilet?

If you try to drain off wastewater in one area of your home and water bubbles up from other drains in your home as you do so, there could be a problem with your drains. It is possible that a blockage in your drains, main plumbing line or the public sewer has suffered a blockage, which is causing backflow. Consult a professional to discuss the issue in depth.

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How can I avoid blockages in my toilets and sinks?

You can avoid blockages in your toilets and sinks by only using these drains to flush away appropriate items. While toilet paper, for instance, is fine to flush down the toilet, sanitary products such as tampons are not. Similarly, you should never pour food or grease down a sink. You should also regularly use bleach and drain unblockers to keep your drains extra clear.

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How do you unblock a toilet?

If your toilets have become blocked, there are a host of reasons why it may have happened. Fortunately, our specialist team are here to help. We can use CCTV drain surveys to identify stubborn blockages and issues and use drain pressure jetting, relining or excavation services to rectify them. Alternatively, if the blockage is simple, we have the tools and expertise to help in a timely and efficient fashion.

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How do you unblock a sink and other drains?

How we unblock a drain depends on where the issue is and what kind of drain it is affecting. If the blockage is close to the sink drain itself, simple procedures can be undertaken. However, stubborn or difficult to reach blockages may require drain pressure jetting, relining or excavation. Our expert team are able to help no matter what.

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How can I tell if my drains are blocked or becoming blocked?

Keep a close eye on drainage flow. If wastewater isn’t draining as smoothly as it once was, your drains may be suffering from a blockage. Likewise if it doesn’t drain at all. Call a professional to come and have a look at your drains.

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In what ways can you help if I have a blocked drain?

First, we use a CCTV drain survey to identify the issue and its location in your drains. Then, we can work to rectify the issue and restore flow. Whether this means flushing your drains out with drain pressure jetting or relining your drains, our specialist team are fully capable of providing the help you need.

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Who’s responsible for unblocking my drainage system?

That depends on where the blockage is located: a blocked drain on your property, a blocked private sewer or a blocked public sewer. If none of your neighbours are suffering from blocked drains on their property, it is likely that the blockage is in your drains and therefore you (or your landlord) is responsible for fixing it. If some of your neighbours are also affected, the issue may be related to blockages in a private sewer your properties all share – it will be your collective responsibility to remove the blockage if this is the case, unless the local Water Authority…

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